Last updated: 30 June 2026
Felicitália Experiences (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit felicitaliaexperiences.com or book our services.
1. Data Controller
Felicitália Experiences (a project by Felicitália Turismo)
Email: contact@felicitaliaexperiences.com
WhatsApp: +39 351 875 4936
2. What data we collect
We collect the following personal data when you contact us or book a tour:
- Name and surname
- Email address
- Phone number (optional)
- Travel preferences (destinations, dates, group size)
- Payment information (processed by third-party payment providers)
- IP address and browser data (for analytics)
3. How we use your data
We use your data to:
- Reply to your inquiries and provide travel quotes
- Organise and deliver the tours you book
- Send booking confirmations and travel details
- Comply with legal and tax obligations
- Improve our services and website
4. Legal basis (GDPR)
We process your personal data based on:
- Consent (when you submit the contact form)
- Contract performance (when you book a tour)
- Legal obligation (accounting, tax records)
- Legitimate interest (website analytics, service improvement)
5. Data sharing
We share your data only with:
- Local tour guides and service providers (to deliver your tour)
- Payment processors (Stripe, bank transfer)
- Analytics providers (Google Analytics, with anonymised IP)
- Legal or tax authorities when required
We never sell your personal data to third parties.
6. Data retention
We keep your data for as long as needed to provide our services and comply with legal obligations:
- Contact form inquiries: 2 years
- Booking records: 10 years (Italian tax law)
- Analytics data: 26 months
7. Your rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- File a complaint with the Italian Data Protection Authority (Garante Privacy)
To exercise these rights, email us at contact@felicitaliaexperiences.com.
8. Cookies
Our website uses cookies for functionality and analytics. You can manage your preferences through our cookie banner or your browser settings.
9. Security
We implement technical and organisational measures to protect your data, including SSL encryption, secure servers, and access controls.
10. Changes to this policy
We may update this policy occasionally. Significant changes will be communicated on this page with a new “last updated” date.
Contact us
For any privacy-related questions:
Email: contact@felicitaliaexperiences.com
WhatsApp: +39 351 875 4936